Check Our FAQ's
Faq
Frequently Asked Questions
There 3 ways you can fund your wallet on the platform
1. Using your automated account number generated on your platform. This transaction is instant and you need to allow 2-5 minutes.
2. Card payment which is also an instant payment
3. Bank Deposit. This is a manual deposit, remember to upload proof of transaction and your account would be credited as soon as the transaction is confirmed.
To recharge your airtime, simply visit the Pandapex website or mobile app, select your network provider, enter your phone number, choose the recharge amount, and proceed to payment. Your airtime will be instantly credited to your account.
Yes, you can pay your electricity bill through Pandapex. Simply navigate to the "Electricity Bill Payment" section, enter your meter number and other required details, select your payment amount, and complete the transaction.
Data purchased on Pandapex is usually credited to your account instantly after successful payment. In rare cases, it may take a few minutes for the data to reflect, depending on your network provider.
Due to compliance, this is service is permanently disabled.
Pandapex strives to keep transaction fees minimal and transparent. While some services may have nominal processing fees, they are clearly displayed before you confirm your transaction.
If you encounter any issues during a transaction, such as payment failure or non-receipt of services, please contact our customer support team immediately by raising a support ticket from your dashboard or using the whatsapp button. We have dedicated support staff available to assist you with any concerns or inquiries you may have.
Yes, Pandapex supports data purchases for multiple network providers. Simply select your desired network from the available options when purchasing data on the platform.
Pandapex does not impose strict limits on the amount of airtime or data you can purchase. However, there may be network-specific limits or restrictions that apply, which will be communicated to you during the transaction process.
Yes, Pandapex prioritizes the security and privacy of its users' transactions. We utilize encryption protocols and adhere to industry best practices to safeguard your personal and financial information.
Yes, Pandapex provides users with access to their transaction history, which can be viewed through the user dashboard on the website or mobile app. This allows you to keep track of your past transactions for reference purposes.
Pandapex may occasionally run promotional campaigns or offer rewards to loyal customers. Be sure to follow our social media channels and subscribe to our newsletter to stay updated on any ongoing promotions or special offers.